Last updated: August 25, 2026

 

1. Agreement and who we are

These Terms of Use and Sale (the "Terms" or "Agreement") govern your access to and use of stagetour.com, or any successor URL designated by the Site Operator, and any subdomains, directories, and subdirectories operated by or on behalf of the Site Operator that link to or expressly incorporate these Terms (collectively, the "Website"). The Website and the features, functions, software, accounts, storefront, and customer tools made available by or on behalf of the Site Operator through the Website collectively constitute the "Services." These Terms also govern pre-orders and purchases made directly through the Website. Unless a provision of these Terms expressly states otherwise, the Services do not include the Stage Tour game, firmware or software supplied with a product, platform-holder services, independent third-party services, or third-party websites. Those products and services may be governed by separate terms. By using the Services, creating an account, or placing an order, you agree to these Terms. If you do not agree, do not use the Services, create an account, or place an order.

Before submitting an order, you will be asked to affirmatively accept these Terms by an action separate from the purchase button. The Privacy Policy and the purchase policies incorporated into these Terms will be made available before purchase through clearly labeled links. Checkout may use a concise order summary and links to information already made available through the applicable product page or incorporated policies, except where applicable law requires particular information to be displayed immediately before the order is placed.

RedOctane Games LLC, Delaware limited liability company, operates the Stage Tour website and is the developer and publisher of the Stage Tour game (the "Site Operator" and "Game Publisher"). RedOctane Labs LLC, Delaware limited liability company, is the seller of record and merchant of record (the "Seller") for all Stage Tour game content, digital redemption keys, guitar hardware, accessories, and bundles purchased directly through stagetour.com, receives the customer payment, and will be identified as the seller on invoices, sales receipts, and order emails. The billing descriptor that may appear on a payment statement is addressed separately in Section 6. The Seller is also the warrantor under the Stage Tour Two-Year Limited Warranty described in Section 14. The Site Operator, Game Publisher, and Seller are each a "RedOctane company", and "RedOctane companies" means all of them collectively. In these Terms, "we", "us", or "our" means the RedOctane company responsible for the obligation in question: product, order, payment, invoicing, delivery, return, refund, and hardware-warranty obligations belong to the Seller; game-publishing and game-licensing obligations belong to the Game Publisher; and website and online-service obligations belong to the Site Operator.

Shopify hosts the Stage Tour storefront through a dedicated Stage Tour Shopify store. Purple Dot Technologies Limited ("Purple Dot") facilitates Stage Tour pre-orders through a dedicated Stage Tour configuration and acts as the Seller's limited agent and service provider for the pre-order functions identified in these Terms. Neither Shopify nor Purple Dot is the seller of Stage Tour products or may reduce the Seller's obligations to you.

Product pages, product-specific disclosures made available before purchase, and other purchase policies expressly referenced in these Terms are incorporated into these Terms. An order acknowledgment, Order Confirmation, shipping notice, or other transactional communication records the applicable transaction but does not amend these Terms unless it expressly states that it contains a product-specific term or agreed amendment. If product-specific terms conflict with these general Terms, the product-specific terms control for that product to the extent of the conflict. Mandatory consumer rights always control over inconsistent language.

Related Policies. The Seller's Shipping and Delivery Policy and Two-Year Limited Warranty are incorporated into and form part of these Terms where applicable. They are available at the addresses identified below and through the "Legal" links in the footer of StageTour.com.

If an address or URL stated in these Terms changes or is temporarily unavailable, the applicable policy may be accessed through a clearly labeled link in the Website footer, at checkout, or at another location designated by the Site Operator. A policy made available through any such location before purchase is incorporated into and applies to that purchase even if the address or URL stated in these Terms has changed, been replaced, or is temporarily unavailable. The Site Operator may change the location at which a policy is made available without amending these Terms.

A changed, replaced, or temporarily unavailable address or URL does not affect the validity of these Terms or the applicability of a policy made available through the Website footer, checkout, or another designated location before purchase. If these Terms conflict with another policy, these Terms control unless these Terms expressly provide that the other policy controls with respect to the matter in question.

Nothing in this section limits any right or remedy that cannot be limited under applicable law. The Stage Tour Privacy Policy, also available through the Website footer, explains how personal information is handled and does not form part of the sales contract except to the extent required by applicable law.

• Stage Tour Privacy Policy, at https://stagetour.com/pages/privacy-policy
  
• Stage Tour Cookie Policy, at https://stagetour.com/pages/cookie-policy
• Stage Tour Shipping and Delivery, at https://stagetour.com/pages/shipping-delivery
  
• Stage Tour Two-Year Limited Warranty, at https://stagetour.com/pages/warranty-policy
  
• Stage Tour Accessibility Statement, at https://stagetour.com/pages/accessibility

Where documents conflict, the following order applies, subject always to mandatory consumer rights: product-specific terms and disclosures made available before purchase and expressly stated to control; product-specific promotion terms; these Terms; and then any other referenced policy. An Order Confirmation evidences the accepted product, price, quantity, destination, payment, and applicable estimate but does not alter that order of priority unless it expressly identifies an agreed product-specific term or amendment. Only the versions made available at stagetour.com before purchase, including through the applicable product page, Website footer, checkout, or another clearly designated location, are operative for a sale; no other copy of a policy governs that sale. By way of exception to that order, the Stage Tour Two-Year Limited Warranty controls on the scope, duration, exclusions, remedies, and administration of the voluntary hardware-warranty coverage it provides, and Section 14 of these Terms is read subject to it.

2. Eligibility, accounts, and customer information

You must be at least 13 years old to use the Services. To create a purchasing account or place an order, you must also be at least 18 years old, or the age of legal majority where you live, and able to enter a binding contract. A user who is at least 13 but is not legally able to contract may use the Services only with a parent or legal guardian's involvement. An adult who purchases a product for a minor is the customer, contracts in the adult's own name, and is responsible for the order and the minor's permitted use of the product. Any applicable game age rating will be displayed with the product information.

Guest checkout may potentially be available, but checkout may require a valid email address, first and last name, country or region, shipping and billing address, postal code, and telephone number so that the Seller and its providers can validate and fulfill the order and send order, pre-order, delay, cancellation, refund, and fulfillment messages. Email and SMS marketing choices are separate from information required to complete the transaction. If you create an account, you must provide accurate information, protect your credentials, promptly update changes, and accept responsibility for activity under your account. Accounts may not be sold, transferred, or assigned without the Site Operator's written consent, and pre-orders may not be sold, transferred, or assigned without the Seller's written consent.

If you opt in to SMS or text-message marketing, you give prior express written consent to receive automated marketing messages at the number you provide. Consent is not a condition of any purchase. Message frequency varies, message and data rates may apply, and carriers are not liable for delayed or undelivered messages. Reply STOP to unsubscribe or HELP for assistance. Transactional messages about an order, pre-order, delay, cancellation, refund, dispatch, delivery, warranty, or account security are not marketing and continue after you opt out of marketing.

3. Intellectual property and permitted use

The Services and their source code, designs, text, graphics, images, audio, video, software, databases, trademarks, logos, and other content are owned by or licensed to one or more RedOctane companies and are protected by intellectual-property laws. Subject to these Terms, the Site Operator grants you a limited, personal, revocable, non-exclusive, non-transferable license to access the Services and print or download content for personal, non-commercial use.

Except as allowed by law or with the written permission of the applicable RedOctane company or other rights holder, you may not copy, reproduce, modify, republish, distribute, sell, license, scrape, reverse engineer, or commercially exploit the Services, content, or marks. No license to any RedOctane company, Stage Tour, Shopify, Gibson, Kramer, platform-holder, artist, or other third-party intellectual property is granted except as expressly stated.

4. Feedback, submissions, and reviews

If you send a RedOctane company ideas, suggestions, feedback, or similar materials, you grant the RedOctane companies a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free license to use, reproduce, adapt, publish, translate, distribute, and display those materials for any lawful purpose. You represent that you have the rights necessary to provide them and that they are not confidential.

At storefront launch, the Services do not enable product reviews, ratings, comments, questions and answers, community features, user uploads, or public user profiles. If the Site Operator later enables reviews or other public user content, the RedOctane companies may update these Terms and the Privacy Policy before collection begins. You will remain responsible for any content you submit, and it must be truthful, based on genuine experience, lawful, non-infringing, non-discriminatory, and free of malware or confidential information.

The licence in the paragraph above applies to unsolicited ideas, suggestions, and feedback. Where you submit creative work under a separate creator, artist, influencer, or campaign agreement, that agreement governs and this Section does not take rights in it. No RedOctane company will present your content as an independent review if it was created under a paid or incentivised arrangement, and any material connection will be disclosed clearly and conspicuously. The RedOctane companies do not create, buy, or solicit fake or misleading reviews or testimonials, do not suppress reviews on the basis that they are negative, and do not condition an incentive on the sentiment of a review.

5. Products, specifications, compatibility, and availability

The Seller tries to display product colors, images, features, specifications, compatibility, packaging, included content, and availability accurately. Screens and non-material production variations may cause reasonable differences. A product includes only the controller, adapter, accessories, physical game media, digital redemption key, or other components expressly identified on the applicable product page or in another product-specific disclosure made available before purchase. The order-review page may identify the selected product and variant by name without repeating the complete product description, except where applicable law requires additional information immediately before the order is placed. Products and packaging will carry the territory-specific safety, radio, battery, recycling, identification, and warning information required for the market in which they are sold.

For products offered to consumers in the European Union and Northern Ireland, the applicable product listing clearly and visibly provides the manufacturer’s name, registered trade name or trade mark, and postal and electronic address; where required, the name and postal and electronic address of the responsible economic operator established in the European Union or Northern Ireland; information identifying the product, including an image, product type and other required identifiers; and applicable warnings and safety information in the language required for the market. The responsible economic operator’s details are also provided on the product, packaging, parcel or accompanying documentation as required by applicable law.

For products offered in Great Britain, the manufacturer’s and, where applicable, United Kingdom importer’s details, product identifiers, conformity markings, instructions, warnings and other safety information are provided on the product, packaging, accompanying documentation or product listing as required by applicable law.

Where a market requires registration for waste electrical equipment, batteries or packaging, the applicable registration or identifier is displayed or otherwise provided as required by that market’s law.

Hardware variants may be designed for specific platforms, including PC, PlayStation 5, Xbox Series X|S, or Nintendo Switch 2. Compatibility is limited to the platform, region, edition, and requirements identified on the product page. Before shipment, you may request cancellation of an eligible pre-order and place a new order for the correct available variant. After delivery, a mistakenly selected platform or region may be returned only if eligible under Section 13; a replacement is subject to availability. Required software, accounts, network service, platform subscriptions, adapters, and updates will be identified separately where applicable.

Products may be quantity-limited or unavailable. Before acceptance, the Seller may discontinue a product, correct a listing error, impose reasonable purchase limits, or reject orders that appear fraudulent, duplicative, sanctioned, prohibited, intended for resale or export, or inconsistent with an announced promotion. The Seller may cancel an accepted order only on the grounds stated in Section 8 and will provide the applicable notice and refund.

6. Prices, taxes, payment, and fraud review

Prices are shown in the currency displayed at checkout. Unless stated otherwise, the final checkout total will identify the product price, applicable taxes, shipping and handling, and any duties or import charges collected by the Seller. The price confirmed for an accepted pre-order is fixed for that order; a later price reduction does not create a retroactive price adjustment unless a promotion expressly says otherwise. Refunds are issued in the currency and amount originally paid, subject to any unavoidable exchange-rate or payment-provider difference that the Seller does not receive or control.

The Seller accepts Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and any other method displayed at the applicable checkout. Availability may vary by country, currency, device, browser, product, and order type. You authorize the applicable payment provider and the Seller's collection agents to validate your payment details and charge the displayed amount. Invoices, sales receipts, and order emails identify RedOctane Labs LLC as the Seller. Separately, the billing descriptor on your card or account statement may appear as REDOCTANE LABS LLC, FREEMODE GO LLC (a former name of the same company), or another descriptor disclosed at or before checkout, and may vary by payment method. Full payment for a pre-order is captured when you complete checkout; Stage Tour does not use a deposit model. If the order is not accepted or is later canceled, the applicable refund provisions below apply. If you choose a digital wallet or installment provider, that provider's terms govern its account, authentication, installment schedule, and any provider-specific fees. A refund will be sent to the original payment method or provider, and an installment provider will adjust remaining installments under its terms; continue scheduled payments until the provider confirms the adjustment.

Orders may be screened using address verification, card-security checks, fraud tools, sanctions controls, export controls, and other risk signals. A transaction may be declined, held, or canceled. If your order is declined, held, or canceled following an automated check, you may contact support@stagetour.com to ask why and to give the Seller further information. Review by a person and any other safeguards are available where required by applicable law or offered by the Seller. The Seller may correct pricing or calculation errors before fulfillment; if the corrected amount is higher, the Seller will seek your approval or cancel and refund the affected order.

7. Orders and contract formation

Submitting an order is an offer to purchase. An automated webpage or message that merely acknowledges receipt of the order (an "Order Acknowledgment") is not acceptance. Full payment for a Stage Tour pre-order is captured at checkout. For an in-stock order, the contract is formed when the Seller sends an email expressly accepting the order (an "Order Confirmation") or dispatches the product and sends a shipping confirmation, whichever occurs first. For a Purple Dot pre-order, the contract is formed when Purple Dot sends an Order Confirmation on the Seller's behalf. No other automated message constitutes acceptance unless it expressly says that the Seller has accepted the order. If an order is rejected before acceptance after payment has been captured, the Seller will promptly cancel it and refund the amount paid to the original payment method. Any posting delay is governed by the payment provider's rules.

Review your order before submitting it. The Seller may reject an order before acceptance for product unavailability, address or payment issues, suspected fraud or resale, legal restrictions, duplicate orders, or a listing or pricing error. After acceptance, cancellation and amendment rights are governed by Sections 8 through 14 and non-waivable law. Where applicable law requires a post-contract confirmation, the Seller will provide it on a durable medium within the time required by that law. It may be included in the Order Confirmation or provided in a separate email or attachment and will contain the information required by applicable law, except information already provided on a durable medium before contract formation.

8. Pre-orders and the Purple Dot service

A pre-order is an order for a product that is not yet available for ordinary shipment or delivery. Purple Dot may refer to its pre-order flow as joining a "Waitlist," but full payment is captured at checkout and, once Purple Dot sends the Order Confirmation on the Seller's behalf, a binding sales contract exists between you and the Seller. Purple Dot provides the dedicated Stage Tour customer portal, confirmation, payment-collection support, and other lifecycle functions as the Seller's agent.

Your use of the Purple Dot portal and account tools is also subject to the Purple Dot End User Terms of Service. Those terms govern only Purple Dot's service. These Terms govern the product sale and your rights against the Seller; Purple Dot's terms do not limit the Seller's obligations or any mandatory consumer right.

Acceptance of a pre-order does not mean the product is already in stock. Unless the product page discloses a different method before ordering, accepted pre-orders for a quantity-limited launch will be allocated in order of acceptance time, subject to disclosed per-customer limits and payment, fraud, sanctions, and address verification. The Seller may cancel an accepted pre-order only if the product is discontinued; a verified allocation shortfall prevents supply despite a reasonable basis for the original estimate; payment fails; a manifest and material listing, pricing, or calculation error is discovered and you do not agree to corrected terms; the order is fraudulent, duplicative, prohibited, or intended for unauthorized resale; a legal restriction applies; or an event beyond reasonable control makes supply impracticable. The Seller will give notice and a full refund, and Section 9 applies whenever shipment is delayed rather than canceled.

9. Estimated dates, product changes, and delays

The applicable product page on stagetour.com is the authoritative source for the estimated release or shipping window presented before you order. Estimated shipping windows may vary by product. Your Order Confirmation records the estimate applicable when you order. A shipping or dispatch estimate is not a guaranteed delivery date. Delivery after dispatch also depends on the destination, carrier, customs, and events outside the Seller's reasonable control.

Release dates, shipping windows, appearance, packaging, specifications, features, compatibility, and included content may change before fulfillment. A change is material if it would reasonably affect a customer's purchasing decision, including a change to platform or region compatibility, an expressly advertised design or color, a key feature or accessory, or whether and how the game is included. The Seller or Purple Dot on its behalf will describe any material change and give you an unconditional right to cancel the affected item through the Purple Dot portal or customer support before dispatch for a full refund. The Seller will not treat silence as acceptance of a material change or substitute a materially different product without your express agreement.

If the Seller cannot ship within the promised time, it will send a delay notice before that time expires. The notice will identify the affected order, give a definite revised shipment date or state that no date is known, explain the reason if no date is known, state your right to cancel for a full and prompt refund, provide a no-cost cancellation method, and explain exactly what will happen if you do not respond.

For United States orders, and elsewhere only to the extent permitted by applicable law, if the first delay notice gives a definite revised shipment date no more than 30 days after the original promised time, the Seller may treat no response as agreement to that delay only if the notice clearly says so and gives you a practical opportunity to cancel before shipment. If the revised date is more than 30 days later or no revised date is known, the Seller will obtain your express consent to keep the order open. If consent is not received by the deadline in the notice, the Seller will cancel the order and issue a full refund in accordance with Section 10.3, and in any event no later than 30 days after the original promised shipment time.

If the Seller later cannot meet a revised shipment date, it will obtain renewed express consent to the further delay. If that consent is not received by the stated deadline, the Seller will cancel and provide a full and prompt refund. If you expressly agree to an indefinite delay, you may still cancel at any time before shipment. These rights apply in addition to any more favorable right under applicable law.

10. Pre-order cancellation, amendments, and refunds

10.1 Customer cancellation before shipment

You may cancel a pre-order through the dedicated Stage Tour Purple Dot pre-order management portal at https://stagetour.com/pages/manage-pre-orders at any time after the order is placed and before a shipping confirmation is issued for the relevant product. You may also contact support@stagetour.com using the email address in your confirmation if you need assistance. Purple Dot controls the portal workflow; an exceptional cancellation or amendment may require manual review by the Seller, but that review will not restrict this stated cancellation period or any mandatory cancellation right, including a right triggered by delay.

10.2 Amendments

The portal may allow changes to shipping addresses, payment cards, or other order details. Some changes may require cancellation and a new order. A destination change will be rejected if the new address is outside an available market or cannot be served. Platform, region, edition, quantity, or bundle changes are subject to inventory and system support.

10.3 Refund method and timing

For a valid pre-shipment cancellation, the Seller will initiate a refund of all amounts paid for the canceled item to the original payment method within 7 working days, or sooner if required by law. A bank or payment provider may take additional time to post the credit. For an installment purchase, the refund is sent through the installment provider, which may cancel or adjust future payments under its terms. If the original method cannot receive the refund, contact support so that a lawful alternative can be arranged after verification.

10.4 Cancellation by the Seller

If the Seller cancels an accepted order on a ground permitted by Section 8, it will refund the product price and any taxes and outbound shipping charges paid to the Seller for the canceled item. Amounts paid directly to customs authorities, carriers, or other third parties are handled under applicable law and the third party's rules.

10.5 Partial cancellations and promotions

If a partial cancellation is supported, the refund is based on the amount actually paid for the canceled item. Canceling part of a discounted bundle or promotion may remove the discount, in which case the amount retained for the remaining item may be recalculated as disclosed before you confirm the cancellation. Allocated shipping generally is not refunded for a partial customer cancellation unless required by law, the Seller cancels the entire order, or a verified defective or incorrectly supplied product gives rise to a shipping reimbursement under Section 14 or applicable law.

10A. Firmware, software, and connected features

Stage Tour hardware may contain firmware and may work with a desktop or web-based updater or online feature, if offered. No Stage Tour mobile companion application is offered at storefront launch. Firmware and software embedded in or supplied with a product are licensed, not sold. Subject to these Terms, the Game Publisher grants you a limited, personal, non-exclusive, non-transferable licence to use that firmware and software as part of the product for which it was supplied. You may not extract, reverse engineer, modify, or redistribute it except to the extent applicable law permits despite this restriction.

The Seller and Game Publisher, as applicable, may make firmware and software updates available, including security, compatibility, conformity, and functional updates. Where a product is a good with digital elements, the Seller will supply the updates necessary to keep it in conformity for the period required by applicable law and, at a minimum, for the period stated on the product page or in the warranty document. The Seller or Game Publisher, as applicable, will tell you about an available update and the consequences of not installing it. If you choose not to install an update supplied to keep the product in conformity, the responsible RedOctane company is not responsible for a lack of conformity arising solely from that choice, provided that company told you about the update and the consequences and the failure to install was not due to shortcomings in the installation instructions.

An update will not remove or materially degrade an advertised feature of a product you have already bought except where required for security or legal compliance, or where applicable law permits the change and you are notified and given any right to terminate the law provides. If the Site Operator or Game Publisher discontinues an online or connected feature, the responsible RedOctane company will give reasonable advance notice through the Services or by email and describe what continues to work offline. Data collected from connected products is described in the Privacy Policy.

11. Hardware bundles and Stage Tour game content

Bundle contents and delivery format. A Stage Tour hardware bundle includes only the game content expressly identified in the applicable product description or another product-specific disclosure made available before purchase. PC (Steam) and Xbox Series X|S bundles include a digital redemption key accessible by QR code. Nintendo Switch 2 bundles include the game in the physical or digital format identified on the applicable product page. PlayStation 5 bundles include a Blu-ray Disc. Internet service is required to download the game where the applicable delivery format requires it, including for the PlayStation 5 game download.

Before purchase, the Website identifies the applicable platform, region and game-delivery format in the applicable product description or another clear product-specific disclosure. The order-review page and Order Confirmation may identify those details through the selected product or variant name rather than repeat the complete product description, except where applicable law requires additional information. RedOctane Labs LLC is the Seller for game content included in or sold with a bundle through stagetour.com. RedOctane Games LLC remains the Game Publisher and licensor. Hardware and game components may have different availability dates only if that difference is disclosed before purchase.

Game license. Digital game content and a digital redemption key are licensed, not sold, and do not provide an unrestricted ownership interest in the game. Subject to these Terms and the applicable platform holder’s terms, the Game Publisher grants the purchaser a personal, limited, non-exclusive, non-transferable and non-sublicensable license to redeem the applicable key once and to download, install, access and play the applicable version of the Stage Tour game for personal, non-commercial use on a supported platform.

You may not sell or transfer the license or key except where the applicable platform holder expressly permits it; copy, distribute, publicly perform, rent, lease, sublicense, modify, adapt, translate, create derivative works from, reverse engineer, decompile, disassemble, circumvent technological measures in or commercially exploit the game; or use the game in violation of law, except to the extent applicable law permits an activity despite this restriction.

Access may require an account, internet service and a supported platform, country, region and edition. Where permitted by applicable law, access may be suspended or terminated for a material breach of the applicable license terms or if the Game Publisher or platform holder no longer has the legal right to provide access, subject to any notice, refund or other remedy required by applicable law.

No separate Stage Tour Game EULA is incorporated into the contract for an order placed under these Terms. This Section and the applicable platform-holder terms govern the license for game content included in that order.

Required digital-content disclosures and consents. Before a California transaction to which applicable digital-goods law applies is completed, the Website will provide a separate, clear and conspicuous statement that buying or purchasing the digital game content is a license and will provide access to this Section. That statement will be distinct from the general acceptance of these Terms.

Before digital content is supplied during an applicable European Economic Area or United Kingdom withdrawal period, the Seller will obtain any prior express consent and acknowledgment required by applicable law and provide confirmation of that consent and acknowledgment in a durable medium.

Preorder cancellation and problems with game content. Eligible preorder cancellations are governed by Section 10. Making a key available, revealing it or redeeming it does not eliminate any statutory right or any right or remedy under these Terms where the key, as supplied, is invalid, duplicate or previously used; does not correspond to the platform, edition or region stated in the Order Confirmation; or cannot be redeemed even though the customer satisfies the technical, account, platform and regional requirements clearly disclosed before purchase. The same applies where hardware or physical game media is faulty, damaged on delivery, misdescribed or otherwise non-conforming, or where digital content does not conform to the contract. Except to the extent applicable law provides otherwise, this paragraph does not create a voluntary right or remedy for a problem caused by the customer’s mistaken selection of a platform, edition or region where the order was fulfilled as submitted; failure to satisfy clearly disclosed requirements or follow reasonable instructions; loss, disclosure, sharing, resale or unauthorized use of a key; misuse or modification; or an issue with the customer’s account, device, software or network that was not caused by a RedOctane company. Nothing in this paragraph limits any non-waivable right or remedy under applicable law.

Any product-specific restriction based on key availability, reveal or redemption applies only if it was clearly disclosed before you became bound, or was later expressly agreed without reducing rights already attached to your order, and only to the extent permitted by applicable law. Requests involving only part of a bundle will be handled in accordance with the disclosures applicable to the order and mandatory law.

Where applicable law requires a refund attributable only to the game content and checkout or the Order Confirmation does not state a separate game price, the Seller may determine a reasonable allocation based on the price of the same game edition sold separately in the applicable market and for the applicable platform or, if it is not sold separately, the relative value of the bundle components, taking account of any bundle discount. The allocated amount will not exceed the total amount paid for the bundle. A refund attributable only to the game content does not require return of the hardware unless applicable law provides otherwise.

Voluntary change-of-mind returns after game content has been supplied. The following provisions apply only to the additional voluntary change-of-mind return policy in Section 13.1. They do not affect preorder cancellation under Section 10, EEA or United Kingdom statutory withdrawal under Section 13.2, remedies under Section 14, the Stage Tour Two-Year Limited Warranty or any other right that cannot lawfully be limited.

For consumers in the European Economic Area and United Kingdom, the additional voluntary return policy in Section 13.1 does not apply unless the applicable product page expressly states otherwise before purchase. Change-of-mind and withdrawal rights for those consumers are governed by Section 13.2 and applicable mandatory law. To the extent permitted by applicable law, the Seller does not provide an additional voluntary return right for a bundle after a digital redemption key has been revealed or redeemed or sealed game media has been unsealed.

A statutory withdrawal right relating to digital content will be treated as lost only where applicable law provides for that result and all required conditions have been satisfied, including any required pre-contract disclosure, prior express consent to begin supplying the digital content during the withdrawal period, acknowledgment that the withdrawal right will be lost and confirmation of that consent and acknowledgment in a durable medium.

For consumers outside the European Economic Area and United Kingdom, a bundle containing a digital redemption key or sealed game media may be returned under Section 13.1 only if it is otherwise eligible under the applicable product page, the key remains unrevealed and unredeemed and the game-media seal remains unbroken. Once the key has been revealed or redeemed or the seal has been broken, the bundle is no longer eligible for that voluntary change-of-mind return, except where the applicable product page expressly provides a more favorable policy before purchase or applicable law requires a more favorable result.

Nothing in this Section limits any statutory withdrawal or cancellation right or any right or remedy for defective, damaged, misdescribed, incorrect-platform, incorrect-region or otherwise non-conforming hardware, physical game media or digital content. If applicable law requires a more favorable result, that law controls.

12. Shipping, customs, and delivery

The Seller uses three warehouse locations for direct fulfillment: orders for European Union destinations are fulfilled from Poland, orders for United Kingdom destinations are fulfilled from the United Kingdom, and orders for all other supported destinations are fulfilled from the United States. At launch, the store supports delivery to Australia, Canada, the 27 member states of the European Union, Hong Kong SAR, Israel, Japan, Malaysia, Mexico, New Zealand, the Philippines, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan, the United Arab Emirates, the United Kingdom, and the United States. Availability may vary by product and destination, and checkout is the authoritative source for whether a product, destination, and shipping method are currently supported. Checkout is not available for delivery destinations outside this list. Enter a complete shipping address in the format supported by checkout. The Seller may refuse or cancel shipments to freight-forwarding businesses, prohibited destinations, or addresses that cannot be verified, subject to applicable law.

European Union orders fulfilled from Poland and United Kingdom orders fulfilled from the United Kingdom do not cross a customs border, and no import duties or customs charges arise on those orders. For shipments that cross a customs border, checkout and the Order Confirmation will identify whether duties and import taxes are prepaid or due on import. Unless the order is expressly offered on a duties-paid basis, the customer is the importer of record and is responsible for customs clearance, duties, taxes, brokerage, and related charges, except to the extent applicable law places those obligations on the Seller.

In-stock and pre-order items, or components of a bundle, may be presented in separate checkout groups and may ship separately. If checkout offers a choice between combined and separate shipment, the selected option and displayed shipping charge apply. The Seller or its providers will follow the Stage Tour customer email workflow for order acceptance, pre-order status and delay messages, cancellation and refund notices, and dispatch communications. A dispatch message identifies the items shipped and available carrier tracking, and a delivery confirmation is sent where supported. Shopify, Purple Dot, and fulfillment or logistics applications may send these messages on the Seller's behalf.

Risk of loss or damage to goods passes to you only when you or a third party you designate, other than the carrier, takes physical possession of them. If you independently appoint a carrier that the Seller did not offer, risk may pass when the goods are delivered to that carrier to the extent applicable law permits. Title passes as provided by applicable law. Refusing delivery or providing an undeliverable address may result in lawful return-to-sender charges after notice.

Contact support promptly about a missing, damaged, refused, or undeliverable shipment. The Seller may request tracking details, photographs, packaging, and other reasonable evidence to investigate and pursue a carrier or insurance claim. A Shipping and Delivery page is published at https://stagetour.com/pages/shipping-delivery. That policy supplements these Terms, and these Terms control if there is any conflict. Reporting visible transit damage within 7 days helps preserve carrier remedies, but a later report does not waive any warranty, conformity, or other right that cannot lawfully be waived.

For consumers in the European Economic Area and the United Kingdom, the Seller will not require you to obtain evidence from a third party, such as building management, a neighbour, a security service, or premises surveillance footage, as a condition of investigating a claim or providing a remedy. For consumers outside the European Economic Area and the United Kingdom, the Seller may request information and evidence reasonably available to you, including information from building management, neighbours, security services, or premises surveillance, to investigate a missing or damaged shipment and pursue a carrier or insurance claim. In either case the Seller will not require evidence that you cannot reasonably obtain, and will not treat the absence of third-party evidence as determinative of a claim. A carrier delivery record may be considered but is not conclusive where risk remains with the Seller under this Section or under applicable law until you or a person you designate takes physical possession. If a carrier records delivery but you report non-receipt, the Seller may investigate before determining whether the claim is verified and whether a replacement, refund, or other remedy is required, and will handle the claim within a reasonable period consistent with applicable law. Where there is reasonable evidence of a pattern of unverified non-delivery or damage claims associated with an account, payment method, or delivery address, the Seller may require additional verification, restrict available payment or delivery options, suspend claim processing while it investigates, or decline to accept future orders, to the extent permitted by law. Except where disclosure is required by law, the Seller is not required to disclose fraud-detection methods, risk scores, confidential evidence, or information whose disclosure could compromise security. Nothing in this paragraph limits a right that cannot lawfully be limited.

13. Change-of-mind returns

13.1 Additional voluntary return policy

Subject to Section 11 and mandatory law, the Seller may offer an additional voluntary change-of-mind return for eligible physical products on the applicable product page. Unless that product page states before purchase that no voluntary return is offered or specifies a different period, the voluntary return period is 14 days beginning on delivery. The product page may identify ineligible products, a shorter or longer period, required product condition, and other product-specific return conditions. Contact support@stagetour.com before the applicable period expires and obtain return instructions or a return merchandise authorization. A voluntary return must be unused, complete, and in substantially original, resalable condition, with all included accessories, documentation, and packaging. Products that have been used, assembled, connected, installed, altered, or damaged may be ineligible except as the product page states or mandatory law requires. A return sent without authorization or contrary to the return instructions may be refused or returned to you at your expense, to the extent permitted by law.

For an additional voluntary change-of-mind return, you are responsible for return shipping. The Seller does not charge a restocking or processing fee. The Seller may deduct an amount for use, damage, missing components, diminished value, or failure to meet the disclosed return conditions and may deny a voluntary return if its eligibility conditions are not met. After receiving and inspecting an eligible return, the Seller will initiate a refund of the approved product amount to the original payment method within 7 working days, or sooner if required by law. Original outbound shipping and amounts paid directly to customs authorities, carriers, or other third parties are not refunded under this voluntary policy. No fee, deduction, denial, or other condition in this Section applies where prohibited by law, and these conditions do not restrict statutory rights.

13.2 EEA and UK statutory withdrawal

If EEA or UK distance-selling law applies, you may withdraw from an eligible purchase without giving a reason within 14 days after you, or a third party you designate other than the carrier, takes physical possession of the goods. If multiple goods ordered in one order are delivered separately, the withdrawal period begins when you or your designee receives the last good. If goods are delivered in multiple lots or pieces, it begins when you or your designee receives the last lot or piece. Send a clear statement to support@stagetour.com or the postal address in Section 27 before the period expires; you may use the model form in Appendix A but do not have to. If the required information was not provided, the period may be extended as applicable law requires.

Return the goods within 14 days after telling the Seller that you are withdrawing. You bear the direct return cost unless the Seller agrees otherwise or law places that cost on the Seller. You are responsible only for diminished value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. Section 11 governs the digital component of a mixed bundle.

The Seller will reimburse all payments received for the withdrawn goods, including the cost of the least expensive standard outbound delivery offered, without undue delay and no later than 14 days after receiving your withdrawal notice. The Seller may withhold reimbursement for goods until it receives them or you provide evidence that you sent them back, whichever occurs first; reimbursement will not be delayed for inspection. The Seller will use the original payment method and will not charge a reimbursement fee. If you chose enhanced delivery, the additional cost above standard delivery is not reimbursed.

14. Damaged, incorrect, or defective products; warranty

If a product arrives damaged, is not what you ordered, or appears defective, contact support@stagetour.com before returning it. The Seller may issue a return merchandise authorization and prepaid shipping label, request reasonable evidence, and require the product, accessories, and packaging to be returned for inspection. The Seller pays reasonable return shipping for verified damaged, defective, or incorrectly shipped goods.

CRKD-branded products are not Covered Products under the Stage Tour Two-Year Limited Warranty, even when sold through stagetour.com. Any commercial warranty for a CRKD-branded product is the CRKD warranty identified on the applicable product page and applies according to its terms. This does not limit any statutory right or remedy against the Seller.

For a verified defect in a Covered Product under the Warranty, the primary commercial-warranty remedy is replacement. If replacement is unavailable, impracticable, or unsuccessful within a reasonable time, or if another remedy is required by law, the Seller may repair the Covered Product, reduce the price, or issue a refund. Any allocation of a warranty refund for a Covered Product sold as part of a bundle is determined under the Warranty. If an inspected item is not defective and no mandatory right applies, it may be returned to you at your expense after notice.

RedOctane Labs LLC, as warrantor, provides a two-year limited commercial warranty for eligible physical gaming hardware that qualifies as a Covered Product under the Stage Tour Two-Year Limited Warranty, which is published at https://stagetour.com/pages/warranty-policy, is available before purchase, and is supplied with or linked from the product. A free paper or electronic copy may be requested using the contact details in Section 27. That warranty is additional to and does not reduce non-waivable rights. EEA consumers also have legal-guarantee rights under applicable national law, generally for at least two years from delivery; and UK consumers retain their statutory rights under the Consumer Rights Act 2015. Consumers in other markets retain the non-excludable rights available under the law that applies to their purchase. Where a market requires a prescribed consumer-guarantee statement or a specific warranty document to be supplied with the product, the Seller will provide it in the required form before that market opens.

To claim under the commercial warranty, contact support@stagetour.com or the warrantor at the address in Section 27 within the warranty period, describe the defect, and follow the return instructions provided. The warrantor bears the reasonable cost of a valid claim, including return shipping. The benefits of the commercial warranty are in addition to the other rights and remedies available to you under a law in relation to the goods.

15. Promotions and pre-order benefits

A promotion, launch offer, bundle saving, comic, limited item, early-access benefit, or other pre-order incentive is governed by the eligibility, market, quantity, timing, and forfeiture rules shown with that promotion. Promotional items have no cash value unless stated. Canceling or returning part of a qualifying order may remove the benefit or reverse a bundle discount as disclosed before cancellation. The Seller may end or correct a promotion prospectively, but the Seller will honor accepted orders except where cancellation is permitted by these Terms or law.

16. Prohibited activities

You may not use the Services to:

•         violate law, sanctions, export controls, intellectual-property rights, privacy rights, publicity rights, or the rights of another person;

•         commit fraud, misrepresent identity, submit false information, evade purchase limits, or use a buying agent for unauthorized resale;

•         introduce malware, interfere with security or availability, access accounts or data without authorization, or burden the Services;

•         scrape, crawl, harvest, systematically copy, frame, mirror, reverse engineer, or use automated tools except for ordinary search-engine indexing or as permitted in writing;

•         harass, threaten, abuse, discriminate, submit unlawful or deceptive content, or misuse customer support; or

•         use the Services or Content to compete with a RedOctane company or for an unauthorized commercial purpose.

The Site Operator may suspend access, the Seller may cancel affected orders, and the applicable RedOctane company may preserve evidence and take other lawful action when it reasonably believes these restrictions have been violated.

17. Third-party services, Shopify, Purple Dot, and platform holders

Shopify hosts the storefront but is not the seller of Stage Tour products. Purple Dot facilitates pre-orders as the Seller's limited agent and service provider but is not the seller. Payment cards, digital wallets, installment providers, carriers, warehouses, returns providers, customer-support systems, and platform holders provide services under their own terms and privacy notices. The Site Operator is not responsible for an independent third party's website, content, availability, or conduct, but no third-party arrangement limits the Seller's obligations for a product or order.

Links to third-party sites do not imply endorsement. Review the applicable terms and privacy notices before using third-party services. Complaints about a Stage Tour product or order should be directed to support@stagetour.com even if a provider helped process the transaction.

18. Privacy

RedOctane Games LLC and RedOctane Labs LLC each act as a controller for the personal-information processing whose purposes and means that company determines. RedOctane Games LLC controls website, game-publishing and licensing, and brand activities; RedOctane Labs LLC controls commerce, payment, fulfillment, return, refund, customer-service, and hardware-warranty activities. They act as joint controllers only where they jointly determine an integrated Stage Tour processing activity. The Stage Tour Privacy Policy describes their allocation of responsibilities, shared request-routing process, and the processing performed by Shopify, Purple Dot, payment providers, platform holders, and other providers.

19. Suspension, termination, and changes to the Services

These Terms apply while you use the Services. You may stop using the Services at any time. The Site Operator may suspend or terminate access when reasonably necessary to protect the Services, users, the RedOctane companies, or others; respond to legal obligations; investigate fraud or abuse; or address a material breach. Provisions that by their nature should survive will survive, including payment, intellectual-property, disclaimer, liability, indemnity, dispute, and miscellaneous provisions.

The Site Operator may modify, suspend, or discontinue all or part of the Services, and the RedOctane companies may update these Terms from time to time. Updated Terms apply to use of the Services after their effective date and to orders placed on or after that date. For an existing accepted order, an update may apply to the extent required by law or to make an administrative, procedural, or technical change that does not materially reduce your rights or materially increase your obligations. Any other update applies to an existing accepted order only if you expressly agree to it. Material product or fulfillment changes are handled under Sections 9 and 10.

20. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE OPERATOR PROVIDES THE SERVICES AND SITE CONTENT "AS IS" AND "AS AVAILABLE" AND DISCLAIMS IMPLIED WARRANTIES CONCERNING THEM, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE SITE OPERATOR DOES NOT GUARANTEE THAT THE SITE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, FREE OF HARMFUL CODE, OR ALWAYS COMPLETE OR CURRENT.

These disclaimers do not exclude an express product warranty, a statutory warranty or guarantee, or any right that cannot be waived under applicable law. Product remedies are addressed in Sections 13 and 14.

21. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE REDOCTANE COMPANIES, THEIR AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, SAVINGS, DATA, GOODWILL, OR REPLACEMENT COSTS, ARISING FROM THE SERVICES OR A PRODUCT, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF THE REDOCTANE COMPANIES, THEIR AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS, COLLECTIVELY, FOR ALL PRODUCT-RELATED CLAIMS ARISING OUT OF OR RELATING TO THE SAME PRODUCT OR TRANSACTION WILL NOT EXCEED THE GREATER OF (A) THE PRICE YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM OR (B) USD $100. FOR ALL SERVICES-RELATED CLAIMS ARISING OUT OF OR RELATING TO THE SAME SERVICES OR TRANSACTION, THE COLLECTIVE AGGREGATE LIABILITY OF THOSE PARTIES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT OR (B) USD $100. THESE LIMITS APPLY COLLECTIVELY, NOT SEPARATELY TO EACH PARTY.

Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, willful misconduct, gross negligence where it cannot be limited, death or personal injury caused by negligence, breach of non-waivable product-safety duties, liability under applicable product liability law, or other liability that cannot be excluded or limited under applicable law.

22. Indemnity

To the extent permitted by law, you will defend, indemnify, and hold the RedOctane company responsible for the affected Services or sale, and its affiliates, personnel, and providers, harmless from third-party claims, losses, liabilities, and reasonable costs arising from your unlawful misuse of the Services, your material breach of these Terms, your content, or your violation of another person's rights. This obligation does not apply to the extent a claim was caused by that RedOctane company's breach, negligence, or unlawful conduct and does not reduce mandatory consumer protections.

23. Dispute resolution for United States users

23.1 Informal resolution

Before filing arbitration or a lawsuit other than an eligible small-claims case, you and the RedOctane company or companies involved in the dispute will try in good faith to resolve it for 30 days. Send a notice to support@stagetour.com with the subject "Attn: Legal - Notice of Claim or Dispute." Include your name, mailing address, phone number if available, the relevant order or account information, a description of the claim, and the specific relief requested. If you are unsure which RedOctane company or companies are involved, the notice will be routed to the appropriate company or companies.

23.2 Individual binding arbitration

If the dispute is not resolved, either you or any RedOctane company involved may elect final, binding, individual arbitration administered by JAMS under the rules applicable to the claim and the JAMS Consumer Arbitration Minimum Standards. This agreement is reciprocal. If JAMS cannot or will not administer consistently with this Section, the parties will select a substitute administrator by agreement or ask a court of competent jurisdiction to appoint one under applicable law. The Federal Arbitration Act governs this arbitration agreement. Any party may bring an eligible individual claim in small-claims court instead.

One neutral arbitrator will decide the dispute, and you will have a reasonable opportunity to participate in selecting the arbitrator. The hearing may be remote or, unless the parties agree otherwise, take place in the U.S. county where you live or work; location will not preclude your access to arbitration. The parties may exchange non-privileged information relevant and reasonably necessary to a fair resolution. The arbitrator may award every remedy available under applicable substantive law for the individual parties and claim and will issue a written award with the disposition, essential findings, and conclusions.

23.3 Arbitration opt-out

You may opt out by emailing support@stagetour.com within 30 days after the earlier of your first acceptance of these Terms or your first acceptance of any other terms of a RedOctane company containing arbitration. Use the subject "Attn: Legal - Arbitration Opt-Out" and include your full name, the email address used for the account or order, and a clear statement that you reject arbitration. A representative must include valid proof of authority.

23.4 Fees, class waiver, and public relief

The RedOctane company or companies involved will collectively pay all arbitration costs for an arbitration any of them starts. For an arbitration you start after completing informal resolution, your required JAMS fee will not exceed USD $250, or a lower amount required by law, and the involved RedOctane company or companies will collectively pay the remaining administrator and arbitrator fees unless JAMS or the arbitrator determines that a different allocation is permitted for a frivolous or improper claim. Each party bears its own attorneys' fees unless applicable law or the arbitrator authorizes an award. This Section does not require a California consumer to pay the opposing party's fees or costs merely because the consumer does not prevail.

YOU AND EACH REDOCTANE COMPANY INVOLVED WAIVE A JURY TRIAL AND AGREE THAT ARBITRATION WILL NOT PROCEED AS A CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE-ATTORNEY-GENERAL ACTION. The arbitrator may grant relief only for the individual claimant. A request for public injunctive relief that cannot lawfully be arbitrated may be brought in court after arbitrable claims are resolved, with any stay required by law. A court, not the arbitrator, decides challenges to the class-action waiver.

23.5 Governing law and courts

California law governs these Terms without regard to conflict-of-law rules or the U.N. Convention on Contracts for the International Sale of Goods, except that Section 24 and other mandatory consumer law apply. If arbitration does not apply, judicial proceedings other than eligible small-claims cases must be brought in the U.S. District Court for the Northern District of California or the California state courts in Alameda County, except where Section 24 or mandatory law permits or requires another court. The arbitration provisions survive termination. An unenforceable portion will be severed while the rest remains effective, except where the class waiver's invalidity requires a different result.

24. Consumers outside the United States

If you are a consumer ordinarily resident in the EEA or United Kingdom, you retain the mandatory consumer protections of your country of residence, your contract is governed by those protections notwithstanding the California-law clause, and you may bring proceedings in the competent courts of your home country. The relevant RedOctane company may bring proceedings against you only in the courts permitted by applicable consumer law. Section 23 does not apply where it would deprive you of those rights. Consumers in Australia and New Zealand retain their rights under applicable consumer-protection law, including the Australian Consumer Law and New Zealand Consumer Guarantees Act 1993, respectively. Consumers in Canada and every other jurisdiction in which the Seller sells likewise retain non-waivable protections and access to any court or forum required by applicable law.

EEA and UK consumers may contact support@stagetour.com for an amicable resolution and may use any national consumer dispute-resolution body available to them. The Seller does not commit to participate in a particular alternative-dispute-resolution body unless participation is required by law or separately agreed; where a market-specific statement is required, the Seller will identify the relevant body before purchase or in the contract confirmation. Consumers in other supported markets retain the non-excludable rights and remedies available to them under the law of their country of residence.

25. Corrections, communications, and electronic records

The responsible RedOctane company may correct typographical, pricing, availability, shipping, or other errors and, where these Terms permit cancellation, cancel an affected order with a refund. Visiting the Services, placing an order, completing a form, and sending email are electronic communications. Order and legal records may be provided electronically to the extent permitted by law. Transactional communications may include Order Acknowledgments, Order Confirmations, delay and cancellation notices, refund notices, dispatch and tracking updates, delivery confirmations, warranty communications, and account or security notices. Any post-contract confirmation required by applicable law will be provided as described in Section 7. Electronic delivery does not waive any right to paper or another form where law requires it.

25A. Accessibility

The Site Operator aims to make the Services usable by as many people as possible, including people using assistive technology. If you encounter a barrier to browsing, ordering, managing a pre-order, or obtaining support, contact support@stagetour.com, and the responsible RedOctane company will help you complete the transaction and work to remedy the barrier. An accessibility statement for the Services is published at https://stagetour.com/pages/accessibility.

26. Miscellaneous

These Terms and incorporated policies are the entire agreement concerning the Services and direct product sale, except for product-specific or promotion terms. Failure to enforce a provision is not a waiver. If a provision is unlawful or unenforceable, it will be enforced to the maximum lawful extent and the remainder will continue. The Site Operator may assign its rights and obligations concerning the Services, and the Seller may assign its rights and obligations concerning product sales, as part of an affiliate reorganization, merger, acquisition, financing, or sale of assets. You may not assign these Terms without written consent.

No party is liable for delay or failure caused by events beyond its reasonable control, but this does not eliminate obligations to provide notices, cancellation rights, or refunds required by law. These Terms do not create a partnership, employment, franchise, agency, or joint venture between you and a RedOctane company, except for Purple Dot's limited agency for the Seller expressly described in these Terms. Headings are for convenience only.

27. Contact and California consumer notice

Questions and notices may be sent to the responsible company at:

Orders, invoices, digital redemption keys, guitar hardware, accessories, returns, refunds, and hardware warranty:
RedOctane Labs LLC
Website, Services, game publishing, and general legal questions:
RedOctane Games LLC
Postal address for both companies:
3142 Constitution Drive
Livermore, California 94551
United States
Email: support@stagetour.com
Telephone: (888) 482-7190

Tax and customs treatment, and the content and availability of invoices, receipts, and other transaction documents, are determined by applicable law and the circumstances of the transaction. Nothing in these Terms creates any right to receive a tax or customs registration number or other invoice information beyond any right provided by applicable law.

California residents may contact the Complaint Assistance Unit of the Division of Consumer Services, California Department of Consumer Affairs, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, telephone (800) 952-5210 or (916) 445-1254.

 

Appendix A — Model withdrawal form for EEA and UK consumers

Complete and return this form only if you wish to withdraw from the contract. You may instead send any other clear statement containing the same information.

To: RedOctane Labs LLC, 3142 Constitution Drive, Livermore, California 94551, United States; support@stagetour.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods and, if applicable, supply of the following digital content:

Goods or digital content: _______________________________________________

Order number: _________________________________________________________

Ordered on: __________________________  Received on: _____________________

Name of consumer(s): __________________________________________________

Address of consumer(s): ________________________________________________

Signature of consumer(s) (only if this form is submitted on paper):

______________________________________________________________________

Date: __________________________

Delete as appropriate.