Last updated: August 25, 2026

This page summarizes shipping and delivery. Binding terms are in the Stage Tour Terms of Use and Sale, especially Sections 9 and 12. The Terms control if this page conflicts with them.

Where we ship

Australia, Canada, the 27 member states of the European Union, Hong Kong SAR, Israel, Japan, Malaysia, Mexico, New Zealand, the Philippines, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan, the United Arab Emirates, the United Kingdom, and the United States. Availability may vary by product and destination, and checkout is the authoritative source for whether an address and shipping method are supported.

We may decline delivery to freight-forwarding businesses, prohibited destinations, or addresses that cannot be verified. PO boxes, APO/FPO addresses, and other special address types are supported only when checkout accepts the address and offers a shipping method.

Shipping estimates and cost

The applicable product page is the authoritative source for the pre-order shipping estimate shown before you order. The current Stage Tour pre-order fulfillment schedule is expected to begin in December 2026 and may continue into January 2027. Depending on dispatch timing, destination, and carrier transit, some orders dispatched in December may also be delivered in January 2027. The estimate applicable to your order is recorded in the email or other electronic confirmation sent after you place the order (the "Order Confirmation"). An estimated shipping, dispatch, or delivery date is not guaranteed.

Destination	Fulfillment and shipping methods
United States	Fulfilled from the United States. Available shipping methods are shown at checkout.
Canada and Mexico	Fulfilled from the United States. Available shipping methods are shown at checkout.
European Union	Fulfilled from Poland. Available shipping methods are shown at checkout.
United Kingdom	Fulfilled from the United Kingdom. Available shipping methods are shown at checkout.
Other supported destinations	Fulfilled from the United States. Available shipping methods are shown at checkout.

For in-stock products, any dispatch estimate and, where available, estimated transit times are shown on the product page or at checkout. Transit estimates begin after dispatch and may vary because of the destination, carrier, customs, weather, or events outside our reasonable control. Shipping cost and any qualifying shipping promotion are calculated and shown at checkout before you pay. Your dispatch email includes carrier and tracking information where available.

Taxes, duties, and import charges

Taxes collected by RedOctane Labs LLC are included in the displayed selling price or added at checkout, depending on the destination. In the United States, applicable sales tax is added at checkout in states where RedOctane Labs LLC is registered to collect it. In Canada, applicable federal GST or HST and applicable provincial sales taxes, including Quebec sales tax, are calculated and added at checkout based on the delivery address. In the United Kingdom, European Union, and Australia, applicable VAT or GST collected by RedOctane Labs LLC is included in the displayed selling price. New Zealand prices include 15% GST. In other configured international markets, applicable transaction taxes collected by RedOctane Labs LLC are included in the displayed selling price unless checkout states otherwise.

Where a fixed local price has been established for a market, that price is displayed. Otherwise, the USD selling price is converted into the applicable local currency using the exchange rate applied by the storefront and may be rounded. The product price, taxes collected by RedOctane Labs LLC, shipping charges, and total amount charged by RedOctane Labs LLC are shown before the order is placed and recorded in the Order Confirmation.

Orders delivered within the United States, European Union, or United Kingdom are fulfilled from within the applicable customs territory, and customers should not be charged import duty for those deliveries. Orders to Canada, Australia, New Zealand, Hong Kong SAR, Israel, Japan, Malaysia, Mexico, the Philippines, Singapore, South Africa, South Korea, and Taiwan are shipped on a delivered-duty-paid basis. Applicable import duties and customs charges for those orders are paid by RedOctane Labs LLC or reflected in the applicable market pricing and should not be collected separately from the customer upon delivery. Orders to Saudi Arabia and the United Arab Emirates are shipped on a delivered-at-place basis and are not delivered-duty-paid. No estimated import duty is collected at checkout for those destinations. Customers in Saudi Arabia and the United Arab Emirates may be required to pay import duties, import taxes, customs charges, brokerage fees, or carrier administration fees upon or after delivery. India and Indonesia are not currently supported shipping destinations.

Pre-orders

Pre-orders are charged in full at checkout; Stage Tour does not use a deposit model. RedOctane Labs LLC is identified as the seller on invoices, sales receipts, and order emails. The billing descriptor on your payment statement may show REDOCTANE LABS LLC or FREEMODE GO LLC, a former name of the same company, and may vary by payment method.

The shipping window is shown on the applicable product page and recorded in your Order Confirmation. If we cannot meet that window, we will email you before it expires with the information required by applicable law, including a revised date or a statement that no date is known, and will explain how to cancel for a full and prompt refund at no cost.

You may cancel any pre-order through stagetour.com/pages/manage-pre-orders after placing the order and before a shipping confirmation is issued for that item. If in-stock and pre-order items, or components of a bundle, ship separately, this cutoff applies separately to each item that has not yet received a shipping confirmation. You may also email support@stagetour.com for assistance.

If something goes wrong

Email support@stagetour.com. If you are located in the United States, you may also call us toll-free at (888) 482-7190. Customers outside the United States should contact us by email.

Risk of loss or damage remains with RedOctane Labs LLC until you, or a person you designate other than the carrier, takes physical possession of the parcel. If you independently appoint a carrier that we did not offer, risk may pass when the parcel is delivered to that carrier to the extent applicable law permits. If a carrier records delivery but you did not receive the parcel, we will investigate and provide a replacement or refund as applicable; we will not treat the carrier record as conclusive. If you are in the European Economic Area or the United Kingdom, we will not require CCTV or statements from neighbours, building management, or another third party as a condition of a remedy. Elsewhere, we may ask you for information and evidence reasonably available to you, but we will not require evidence you cannot reasonably obtain and will not treat the absence of third-party evidence as determinative. We will tell you the outcome within a reasonable period, as described in Section 12 of the Terms.

If a product is damaged on arrival, contact us promptly. Reporting visible transit damage within 7 days helps us preserve carrier remedies, but a later report does not waive your warranty, conformity, or other rights that cannot lawfully be waived.

Request an address change through the pre-order management portal or customer support as soon as possible and before a shipping confirmation is issued. We cannot guarantee a change after an order enters fulfillment. If an incorrect or undeliverable address results in a return to sender, we may apply a reasonable return-to-sender charge after giving you notice, subject to applicable law.

Returns

This page covers shipping and delivery. For pre-order cancellation, the additional voluntary return policy, EEA and UK withdrawal rights, and damaged, incorrect, or defective products, see Sections 10, 11, 13, and 14 of the Stage Tour Terms of Use and Sale and the Stage Tour Two-Year Limited Warranty.

Contact

support@stagetour.com
(888) 482-7190 (toll-free in the United States; please email from elsewhere)
RedOctane Labs LLC, 3142 Constitution Drive, Livermore, California 94551, United States