Two-Year Limited Warranty

Effective date: August 25, 2026

At a glance

Item	Details
Warrantor	RedOctane Labs LLC, 3142 Constitution Drive, Livermore, California 94551, United States
Who is covered	The original consumer purchaser, or the first person given the product as a gift by that purchaser. Not transferable beyond that person, and not available for products bought for resale, unless applicable law requires otherwise.
Warranty period	Two years beginning on delivery. A repaired or replaced product stays covered for the remainder of that period, unless applicable law requires longer.
Covered products	Physical gaming hardware, including functional hardware components and accessories, purchased new from stagetour.com, whether sold separately or as part of a bundle. Coverage applies to Stage Tour-branded, RedOctane-branded, co-branded and partner-branded products that otherwise meet the definition of Covered Product. CRKD-branded products are covered by the CRKD warranty instead, and your statutory rights are unaffected.
Not covered	Game software, discs, game cards and other game media; digital content and redemption keys; backpacks; keychains; other merchandise that is not functional gaming hardware; and products purchased from another storefront or seller. Game content is handled under the Terms of Use and Sale.
Primary remedy	Replacement at no charge. If replacement is unavailable, impracticable, or unsuccessful, or if law requires another remedy, we may repair the product, reduce the price, or refund it
What a valid claim costs you	Nothing. Parts, labor, replacement, and reasonable shipping are covered. Contact us before incurring an unusual, expedited, or cross-border cost
Start a claim	Email support@stagetour.com before returning the product. If you are located in the United States, you may also call toll-free at (888) 482-7190 for assistance. Customers outside the United States should contact us by email. No product registration is required.

This summary is for convenience only. The complete terms below control.

Warrantor and contact details

This Warranty is provided by RedOctane Labs LLC ("RedOctane Labs," "we," "us," or "our"), a Delaware limited liability company. RedOctane Labs is the seller, merchant of record, and warrantor for Covered Products sold directly through stagetour.com.

Warranty claims and requests for a free copy of this Warranty may be sent to:

RedOctane Labs LLC
3142 Constitution Drive
Livermore, California 94551
United States
Email: support@stagetour.com
Telephone (United States only): (888) 482-7190
Website: https://stagetour.com

Who and what is covered

This Warranty applies to the original consumer purchaser, or the first person who receives the product as a gift from that purchaser, if the product was purchased new from stagetour.com. It does not apply to products purchased for resale. It is not transferable beyond the first gift recipient unless applicable law requires otherwise.

A “Covered Product” means physical gaming hardware, including controllers, instrument-style peripherals, input devices, and functional hardware components and accessories designed for use with such products, that is sold new by the Warrantor through stagetour.com, whether separately or as part of a bundle. Coverage applies regardless of whether the Covered Product is Stage Tour-branded, RedOctane-branded, co-branded or partner-branded. CRKD-branded products are not Covered Products, including where they are sold through stagetour.com. Those products are covered by the CRKD warranty made available on the applicable product page before purchase and supplied with the product. RedOctane Labs LLC remains the seller for CRKD-branded products sold through stagetour.com, and nothing in this paragraph limits any statutory right you have against the seller, including any right to a remedy for goods that are faulty, not as described, or otherwise not in conformity with the contract.

Covered Products do not include game software, digital redemption keys, discs, game cards or other game media; backpacks; keychains; or other merchandise that is not functional gaming hardware. Without limiting the foregoing, this Warranty does not cover game software, a PlayStation 5 Blu-ray Disc, a game card, game-key card, or other physical game media, digital content, activation or redemption keys (including keys accessed by QR code), downloadable content, online services, or third-party products that are not expressly included in the definition of Covered Product. Problems with those items are handled under the Stage Tour Terms of Use and Sale, the applicable publisher or platform terms, and any mandatory statutory rights. When a bundle contains both Covered Products and excluded items, this Warranty applies only to the Covered Products in the bundle.

For direct stagetour.com sales, orders are currently accepted for delivery to Australia, Canada, the 27 member states of the European Union, Hong Kong SAR, Israel, Japan, Malaysia, Mexico, New Zealand, the Philippines, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan, the United Arab Emirates, the United Kingdom, and the United States. Voluntary warranty service is ordinarily provided in the country or region to which the Covered Product was originally delivered. If you relocate or request service elsewhere, contact us so that we can confirm the available process. This territorial administration does not restrict any right that applicable law gives you.

Warranty period

The Warranty Period is two years beginning on the date the Covered Product is delivered to the original purchaser. If our records do not show the delivery date, we may use the purchase date unless you provide other reasonable evidence of delivery. A claim is timely if you notify us of the claimed defect before the Warranty Period expires, even if inspection or service occurs later.

A repaired product or replacement product is covered for the remainder of the original Warranty Period, unless applicable law requires a longer period. Statutory rights may apply for a longer period depending on the product, its expected durability, and the law where you live.

What this Warranty covers

RedOctane Labs warrants that, during the Warranty Period, the Covered Product will be free from defects in materials and workmanship that prevent it from operating substantially in accordance with the specifications and instructions provided with the product, when used normally and as intended. No product registration is required to obtain warranty service.

What this Warranty does not cover

This Warranty does not cover a defect, failure, or damage to the extent it was caused by:

1.    Normal wear. Ordinary wear and tear; surface scratches, discoloration, or other cosmetic damage that does not materially affect operation; or normal reduction in rechargeable-battery capacity over time.

2.    Accident or misuse. Accident, abuse, misuse, neglect, improper storage or transport, liquid exposure, fire, excessive heat or cold, contamination, or use outside the published instructions or specifications.

3.    External causes. Power surges, improper power sources, network or platform outages, environmental conditions, or another event external to the Covered Product.

4.    Other products or software. An accessory, cable, power supply, peripheral, game, firmware, software, or service not supplied or approved for the Covered Product, but only where that item caused the claimed problem.

5.    Modification or repair. Modification, disassembly, alteration, or repair by a person not authorized by RedOctane Labs, but only where that work caused or contributed to the claimed problem. Merely opening a product or using an independent repair service does not automatically void this Warranty.

6.    Verification problems. Removal or alteration of a serial number, authenticity marking, or other identifier where that prevents us from reasonably verifying the product or claim.

7.    Loss or unauthorized products. A lost, stolen, counterfeit, or imitation product. This voluntary Warranty currently applies only to products purchased through stagetour.com. Products purchased through another storefront operated by RedOctane Labs LLC, including crkd.gg, are covered by the warranty published on that storefront rather than by this Warranty. CRKD-branded products purchased through stagetour.com are covered under the CRKD warranty made available on the applicable product page, rather than under this Warranty. Warranty coverage for CRKD-branded products purchased elsewhere is governed by the warranty terms applicable to that purchase. Products purchased from a different seller are not covered by this Warranty. In each case, this does not eliminate any statutory rights you may have against the seller or another responsible party.

An exclusion applies only to the extent permitted by law and only to the portion of the claim caused by the excluded event. If the cause is disputed, we will consider the available evidence reasonably and will not require you to prove more than applicable law allows.

How to make a warranty claim

Please do not return a product without instructions. To make a claim:

1.    Contact us. Email support@stagetour.com within the Warranty Period and state that you are making a warranty claim.

2.    Provide reasonable information. Include your name, email address, delivery country, order number or other reasonable proof of purchase, product name, serial number if available, and a description of the problem. We may request photographs, video, diagnostic information, or reasonable troubleshooting where useful.

3.    Receive return instructions. If a return is needed, we will provide a return merchandise authorization, the return address, packaging instructions, and a prepaid label or reimbursement instructions where applicable.

4.    Return only the requested items. Package the Covered Product reasonably and include the accessories or other items we identify as necessary for inspection. Remove personal items and, where possible, disconnect accounts and remove personal information before shipment.

5.    Inspection and decision. We will inspect the product and tell you within a reasonable time whether the claim is covered and which remedy will be provided. Troubleshooting or inspection does not waive your statutory rights.

Warranty service, shipping, and expenses

There is no charge for parts, labor, replacement, or reasonable shipping required for a valid claim. Where we offer prepaid service, use the label and instructions we provide. If we authorize you to pay a reasonable required shipping or transport cost for a valid claim, we will reimburse that cost after you provide a receipt or other reasonable evidence. Contact us before incurring an unusual, expedited, or cross-border expense.

We are not responsible under this Warranty for a shipment sent without authorization, cash-on-delivery charges, or avoidable damage caused by inadequate packaging, except to the extent applicable law provides otherwise. If inspection reasonably shows that the product is not defective or the claim is not covered, we will explain why and may return the product at your reasonable cost after giving you notice. We will not impose a return charge without first informing you.

Remedies

If RedOctane Labs verifies a covered defect, the primary remedy under this Warranty is replacement at no charge. The replacement will be the same model or a product with substantially equivalent function and value. To the extent permitted by law, replacement products or parts may be new or professionally reconditioned and may differ in color, cosmetic details, or non-material design.

If replacement is unavailable, impracticable, or unsuccessful within a reasonable time, or if another remedy is required by law, RedOctane Labs may repair the Covered Product, reduce the price, or refund the price paid for the affected product together with any additional amount required by law. If the affected Covered Product was sold as part of a bundle and no separate price was stated, the refund will be based on a reasonable allocation using the product's standalone price, if available, or otherwise the relative value of the bundle components, in each case taking into account any bundle discount. This allocation applies only to a refund for a covered defect under this Warranty; cancellations and voluntary returns are governed by the Stage Tour Terms of Use and Sale. Refunds will ordinarily be issued to the original payment method; if that method cannot receive the refund, we will arrange a lawful alternative after verification.

A replaced product or part becomes our property when the replacement is provided, and the returned product or part becomes our property, to the extent permitted by law. We will provide the remedy within a reasonable time and without significant inconvenience where applicable law requires.

Your statutory rights

This Warranty is additional to, and does not replace, the legal rights and remedies you may have against the seller, manufacturer, importer, or another responsible business. Mandatory rights remain available even if a claim is outside this Warranty, an exclusion applies, or the Warranty Period has ended. Nothing in this Warranty excludes or limits a right or liability that cannot lawfully be excluded or limited.

United States

This Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REDOCTANE LABS WILL NOT BE LIABLE UNDER THIS LIMITED WARRANTY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.

These limitations do not exclude or limit liability for personal injury, fraud, willful misconduct, product liability, or any other matter that cannot lawfully be excluded or limited.

European Economic Area and United Kingdom

If you are a consumer in the European Economic Area or United Kingdom, this commercial Warranty does not affect your mandatory rights against the seller for goods that do not conform to the contract. European Union consumers generally receive a legal guarantee of conformity for at least two years from delivery, subject to the law of the applicable country. United Kingdom consumers retain their rights under the Consumer Rights Act 2015. Those rights may include repair, replacement, price reduction, rejection, or refund as applicable.

RedOctane Labs will provide this commercial-guarantee statement in a durable form that you can retain no later than delivery. If a product page or advertisement made a more favorable warranty promise at the time of purchase, that more favorable promise applies to the extent required by applicable law.

Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

New Zealand, Canada, and other locations

Consumers in New Zealand retain their rights under the Consumer Guarantees Act 1993 and other applicable law. Consumers in Canada retain applicable federal and provincial consumer rights. Consumers elsewhere retain all mandatory rights available under the law that applies to their purchase. Any limitation, exclusion, remedy order, or territorial condition in this Warranty applies only to the extent that law permits.

RedOctane Labs bears the reasonable expenses of a valid claim, including reasonable postage or transport costs. Contact support@stagetour.com before returning the product so that we can provide a prepaid method or confirm how an authorized expense will be reimbursed.

Relationship to other Stage Tour terms

The Stage Tour Terms of Use and Sale also apply to purchases, returns, refunds, digital content and game licensing, disputes, and use of stagetour.com. Section 11 of those Terms governs game content, redemption keys, and the licence under which the game is provided. If those Terms conflict with this document on the scope, duration, exclusions, remedies, or administration of the voluntary hardware-warranty coverage provided here, this Warranty controls for that issue, as Section 1 of those Terms expressly provides, subject always to mandatory law.

No reseller, employee, or service provider may reduce this Warranty. A written product-specific promise issued by RedOctane Labs may provide additional coverage. If a warranty advertisement made a more favorable promise and applicable law makes that promise binding, the more favorable promise will be honored.

Copies and updates

The current Warranty will be available before purchase at https://stagetour.com/pages/warranty-policy. A free paper or electronic copy may be requested using the contact details above. The version made available for your Covered Product before purchase applies to that purchase. We will provide that version in a durable form at or before delivery. A later update will not reduce coverage already granted for a Covered Product.